How Unspool handles household learning data.

Who this policy covers

This policy covers Unspool websites, apps, and services for parents, guardians, students, and household users. The parent or guardian who creates the household account is responsible for authorizing student use.

Account information

We collect parent or guardian account details such as name, email address, password credentials, household setup choices, sign-in/session information, billing status, support messages, and administrative settings needed to operate the account.

Student information

Parents may add student names, usernames, grade or learning level, subjects, lesson progress, answers, rewards, and avatar choices. Students use Unspool inside the parent-controlled household account.

Lessons and AI features

When a parent or student requests a generated lesson, Unspool may use the topic, prompt, subject, student learning context, and existing lesson structure to create lesson content. Live lesson text generation may use an AI model provider. Lesson images, audio, and video-support features may use specialized providers when enabled.

Progress and activity

We store completed lesson activity, math practice results, reward activity, custom-lesson requests, and parent activity of finished and stuck work so families can see what students did. Unspool does not currently offer a parent calendar, attendance tracker, weekly planner, or reports screen.

Payments and billing

Card payments are processed by Stripe. We store billing status, trial status, plan, and subscription state. We do not store full card numbers. Stripe may process payment details to start the plan you choose after the trial, charge renewals, and prevent fraud. We do not ask parents to put card numbers into lesson prompts, student answers, or support messages.

How we use information

We use information to provide accounts, authenticate users, show lessons, generate and save learning materials, record progress, show parent activity, respond to support requests, manage billing, debug errors, prevent abuse, improve reliability, and comply with legal obligations.

Analytics

Unspool records first-party lesson analytics in our own database to understand lesson starts, completions, module progress, video starts, practice summaries, and activity use. These analytics are internal product-measurement events and are not a parent-facing attendance record.

What we do not do

We do not sell student personal information. We do not use student work for third-party advertising. We do not serve targeted ads to children. We do not make a child account the owner of a household account.

Service providers

We use service providers for hosting, database/storage, authentication, email, support, security, AI lesson generation, lesson images, lesson audio, video metadata or embeddings, and billing. They may process information only as needed to provide services to Unspool and must protect it appropriately.

Cookies and sessions

We use cookies, session storage, and similar technologies for sign-in, account security, product functionality, preferences, reliability, and internal measurement. We do not use them to sell student data or target advertising to children.

Security

We use authentication, authorization, access controls, database-backed permissions, operational safeguards, and provider contracts to protect household information. No online service can guarantee perfect security. Parents should use a strong password and keep parent account access private.

Retention

We keep account, student, lesson, billing, and record information while the account is active or as needed to provide the service, preserve homeschool records selected by parents, comply with legal obligations, resolve disputes, prevent abuse, and maintain reliable backups.

After we delete your account, we keep your email address. We use it only to stop the same email from getting another free trial. Our encrypted backups may also keep a copy of your account for a while. We don't use your email or the backups to contact you or for anything else.

Deletion and access

You can delete your family account in Settings, or ask us to at hello@unspool.net. Your account closes right away, and nobody in your family can sign in. After 30 days, we permanently delete your account, every kid's profile, the lessons your kids made, and all their progress. We also delete the emails you sent to hello@unspool.net. Our encrypted backups may keep a copy for a while after that. Save any records you need for homeschool files before you delete. You can still ask us to access or correct your information at hello@unspool.net.

Changed your mind? Email hello@unspool.net from your account email within 30 days, and we'll reopen your account with your kids' lessons and progress. Your plan doesn't restart on its own. After 30 days, we can't bring it back.

State privacy rights

Depending on where a parent lives and whether legal thresholds apply, parents may have rights to know, access, correct, delete, or limit certain uses of personal information. We will not discriminate against a parent for exercising privacy rights.

School and co-op use

Unspool is designed for parent-led household use. If a school, district, umbrella school, charter program, co-op, or vendor relationship uses Unspool, additional FERPA, student-privacy, contracting, or state-law obligations may apply and should be handled in a separate written agreement.

Changes

We may update this policy as Unspool changes or legal requirements change. If a material change affects existing families, we will give notice in the product, by email, or through another reasonable method.

Contact

Parents can ask to see, correct, or delete account and student information, or ask a question about a child's data, at hello@unspool.net. You can also use the contact form. Save any homeschool records you need before you delete an account. After 30 days, deletion permanently removes lessons, progress, and activity.